What to Expect
and Frequently Asked Questions
What happens when I call for an appointment?
When you call for an appointment, one of our friendly staff members will ask about your needs and get an appointment set up for you. Depending on your needs, appointments can be set up in as soon as a couple of days.
What do I need to bring for my first appointment?
Your first appointment is called an intake appointment. This is when we get to know you and your situation. Please arrive about 30 minutes early, bring your ID, insurance card, social security card, and be prepared to fill out paperwork asking questions about you.
How long should I expect to be there?
Your initial appointment takes about an hour but can last up to two hours.
Who will I meet with?
You will meet with an intake clinician who will ask you questions about your background history, why you are seeking services, and generally get to know your situation. They will then discuss the recommended treatment options with you. Once that is agreed upon, you will be assigned to a case manager or therapist to be in charge of your care.
Can I just come in, or do I have to have an appointment?
You do not need to have an appointment. Walk in hours are Monday-Friday 8:00 a.m. – 1:00 p.m. The walk in appointments are first come, first serve and no more than three can be done a day. Walk in availability depends on how many staff are scheduled that day. If you do not have an appointment, you may need to wait a little while for a clinician to be available to see you or we may ask you to come back another day.
What if I need to talk to someone right now?
If you feel you need immediate medical care, please call 911 for emergency services.
If you need to talk to someone right away, you can call our main number (928) 527-1899 and ask for the crisis department. You can also come into the main office at 2187 N. Vickey St. and let the front desk staff know that you need to talk to someone right away.
I need help with drug or alcohol treatment, what do I do?
For help with drug and/or alcohol treatment, you will need to enroll in our services by completing an intake appointment. You will meet with a clinician who can get you set up with the most appropriate plan for your situation. Sometimes this may be a recommendation for inpatient recovery services, or it could be a referral to our outpatient groups.
I don't speak English fluently, can I still get help?
Yes! Our staff are happy to provide translation services for multiple languages.
I’m worried about a loved one, how can I get them help?
We all worry greatly about our loved ones. Unfortunately unless your loved one is making threats about hurting themselves or someone else, there isn’t too much you can do. A person can never be forced to receive treatment unless ordered by the courts. You are always more than welcome to call us and see what advice our crisis team can offer for the specific situation.