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Data Incident Notification

The Guidance Center Notifies Individuals of Privacy Incident


The Guidance Center (TGC) announced today that it is notifying individuals who may have been impacted by a security incident involving some of their personal information.

TGC recently learned that some of its employee email accounts were temporarily accessed without authorization.   TGC has no reason to believe that anyone’s personal information has been misused for the purpose of committing fraud or identity theft. Nonetheless, because someone temporarily had access to the accounts, TGC searched the accounts for any personal information that could have been viewed and determined that the accounts contained some individuals’ personal information. The information for each individual varied, but may have included medical treatment or diagnosis information, health insurance information and or patient record number.

Upon learning of the incident, TGC promptly contained the incident by securing the email accounts to prevent further access. It also engaged a forensic security firm to investigate and confirm the security of its email and computer systems and has adopted additional security enhancements.  TGC is notifying all impacted individuals for whom it has a valid mailing address and has arranged for complimentary identity protection and credit monitoring services for certain individuals. The notice will include information on steps individuals can take to protect themselves against potential fraud or identity theft. 

In general, TGC is recommending that individuals regularly monitor credit reports and account statements.  If individuals detect any suspicious activity, they should notify the entity with which the account is maintained, and promptly report any fraudulent activity to proper law enforcement authorities, including the police and their state attorney general.  Additional information regarding identity protection can be obtained at www.ftc.gov/idtheft or by calling the Federal Trade Commission at 1-877-ID-THEFT (1-877-438-4338). 

Contact information for the three national credit reporting agencies for the purpose of requesting a copy of your credit report or for general inquiries is as follows:




P.O. Box 740241

Atlanta, GA 30374




P.O. Box 2002

Allen, TX 75013




P.O. Box 2000

Chester, PA 19016


Individuals who have received a notification or who believe that they may have potentially been impacted by this incident are invited to contact 1-855-482-1579 between 7:00 a.m. to 4:30 p.m. Mountain Time, excluding major U.S. holidays.


Tuesday, 05 April 2022

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The Guidance Center, Inc.
2187 N. Vickey Street
Flagstaff, AZ 86004